The Complaints Management Software Tool is another of ESP’s software modules that provides a simple way of collating data to then monitor and report on. In this instance the system allows management of customer complaints and the status of that complaint within the business. The complaints tool allows a user to record associated data to then filter to ensure cases are followed up responsively and the root causes are addressed.
Simplified dashboards and lists of complaints, make data input, filtering and searching for key information a doddle. Results can be refined using a selection of drop-downs to filter for specific case types, by status, customer, date range, associated product type or supplier.
Individual complaint management screens provide a suite of data entry fields to build up the details of the complaint, as well as offering the ability to set status, set priority and attach files and/or images in support of a complaint. Information may also be downloaded as a PDF or sent directly to a printer.
The aim of this system is to provide a simple centralised way of managing complaints within your business, to allow the business to learn and improve. The system would sit nicely alongside any other software solution such as our product database, where it can verify product information and pull in relevant information for consistency and to minimise duplication of data. It would also integrate with a CRM or finance platform such as Sage 50/100/200 and as with all our systems can be tailored to your needs with additional development by our team of expert software developers.
As the system is a web application accessed via a web browser, it can be viewed on any browser enabled device – including mobiles. If you would like to find out more about this solution, call us here in Sheffield on 0331 630 3326 or Contact Us.
