In the ever-evolving world of beauty and wellness, staying organised isn’t just a luxury—it’s a necessity. For Olivia, the founder of Corner Townhouse, this truth became increasingly clear as her business grew from a mobile beautician service into a bustling salon with employees, self-employed technicians, sunbeds, and retail products. What started as a passion project quickly became a complex operation, and Olivia knew she needed a smarter way to manage it all.
The Challenge: Chaos Behind the Glamour
When Olivia first opened her salon in 2024, she envisioned a space where beauty professionals could thrive—whether they were renting chairs or rooms, working as employees, or offering specialised services. But with growth came growing pains. The salon’s operations were managed using paper-based systems, which soon proved inadequate.
Appointments were being missed or double-booked. Customers would arrive expecting services from technicians who weren’t scheduled, and the receptionist often had no idea who was meant to be where. Commission payments were inconsistent, and Olivia wasn’t receiving her rightful share. Sunbed usage wasn’t tracked properly, leading to lost revenue. The more successful the salon became, the more these issues multiplied.
The Turning Point: Seeking a Digital Solution
Determined to bring order to the chaos, Olivia sought a digital solution. Through a referral, she connected with CORE Software Solutions, a company known for building tailored management systems. Her goals were clear: she wanted financial transparency, remote booking capabilities, and a system that kept everyone—employees and freelancers alike—on the same page.
CORE Software listened closely and proposed a custom-built Beauty Management System designed specifically for the needs of Corner Townhouse.
The Solution: A Web-Based Beauty Booking System
Using their proprietary platform, CORE Software developed a web-based system that revolutionised how Corner Townhouse operated. The new system allowed both employees and self-employed technicians to track appointments across all services. Whether Olivia was at the salon, at home, or on the go, she could view and manage bookings in real time.
The platform was mobile-friendly, enabling staff to add and update appointments from their phones. It also introduced permission settings, ensuring that stylists could only access their own bookings and customer data—protecting privacy and streamlining operations.
Key Features That Made a Difference
- Centralised Booking: All appointments were now stored in one place, accessible to authorised users. This eliminated confusion and reduced missed bookings.
- Real-Time Updates: Staff could see changes instantly, whether they were made at the front desk or remotely.
- Commission Tracking: The system accurately recorded services and payments, ensuring Olivia received her share and technicians were paid fairly.
- Sunbed Monitoring: Usage was tracked digitally, preventing unauthorised access and improving revenue control.
- Reporting Tools: Olivia could generate financial reports to understand sales trends, technician performance, and areas for improvement.
The Impact: A Salon That Runs Smoothly
Since implementing the CORE Software system, Corner Townhouse has seen a dramatic improvement in its day-to-day operations. The salon is more organised, staff are empowered, and customers enjoy a smoother experience. Olivia now spends less time troubleshooting and more time focusing on growth and innovation.
The digital transformation has not only solved logistical problems but also elevated the professionalism of the salon. Clients appreciate the seamless booking process, and technicians feel more in control of their schedules and earnings.
Final Thoughts: A Model for Modern Salons
Corner Townhouse’s journey is a testament to the power of technology in small business. By embracing a tailored digital solution, Olivia turned operational headaches into streamlined success. For other salon owners facing similar challenges, the story of Corner Townhouse offers inspiration—and a clear path forward.
If you’re a beauty business owner juggling appointments, staff, and services, it might be time to consider a system like CORE Software’s Beauty Booking platform. As Olivia’s experience shows, the right tools can make all the difference. Contact us today to book your 28-Day FREE TRIAL of our software.
